Comprehensive Directory of Ameritas Life Insurance Employee Contacts and Support Services

To contact Ameritas Life Insurance regarding employee benefits, group life policies, or administrative support, call the Group Benefit Solutions team at 800-487-5553 or log into the Ameritas Member Portal. Employers managing group plans can reach dedicated administrative support at 800-659-2223, while corporate inquiries should be directed to the headquarters at 402-467-1122.

Understanding Ameritas Life Insurance Contact Pathways

Navigating corporate insurance networks requires identifying the precise department responsible for your policy type. Ameritas Life Insurance Corp., a subsidiary of Ameritas Mutual Holding Company, provides a broad spectrum of products, including individual life insurance, group dental, vision, hearing, and group term life insurance distributed through employer-sponsored benefit plans.

Because the phrase "employee contacts" can refer to plan participants seeking claims assistance, Human Resource (HR) administrators managing group plans, or individuals seeking employment at Ameritas, selecting the correct communication pathway is critical to avoiding delay.

Insurance policy management is subject to regulatory frameworks established by state insurance commissioners and federal guidelines under the Employee Retirement Income Security Act (ERISA). When contacting representative teams, ensure you have the appropriate policy numbers, group numbers, and privacy verification details ready to ensure compliance with privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA).

Direct Contact Channels by User Category

1. For Covered Employees (Group Plan Participants)

If your employer provides life, dental, vision, or disability coverage through Ameritas, you are considered a group plan participant. For inquiries regarding coverage verification, claims status, beneficiary updates, or digital insurance card requests, use the dedicated group support channels.

• Group Benefits Customer Care: 800-487-5553
  • Operating Hours: Monday through Thursday, 7:00 a.m. – 12:00 a.m. (Central Time); Friday, 7:00 a.m. – 6:30 p.m. (Central Time).
• Group Claims Submission Email: group@ameritas.com
• Mailing Address for Group Claims:Ameritas Life Insurance Corp.Attn: Group Claims DepartmentP.O. Box 82520Lincoln, NE 68501-2520

When contacting participant support, have your Social Security Number (SSN) or Member ID, along with your employer’s Group Name or Group Policy Number, readily available.

2. For Plan Administrators and HR Representatives

Employer HR specialists, payroll managers, and benefit administrators managing group life policies require direct lines to clear billing issues, update employee rosters, process policy additions, or initiate employer-side claim documentation.

• Group Administration Support: 800-659-2223
• Group Billing & Premium Accounting: 800-659-2223 (Select Billing Prompt)
• Secure Administration Email: groupadmin@ameritas.com
• Mailing Address for Premium Payments:Ameritas Life Insurance Corp.P.O. Box 82529Lincoln, NE 68501-2529

HR managers processing initial death benefits or disability filings under a group life policy must complete the employer section of the claim certificate before submitting documents to the claims department.

3. For Individual Life Policyholders

If your life insurance policy is an individual term, whole life, or universal life policy purchased directly or through a financial advisor—rather than through an employer plan—you must contact the individual life service center.

• Individual Client Services: 800-745-1110
  • Operating Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. (Central Time).
• Individual Policy Portal Support: 800-659-5520
• Email Contact: clientservice@ameritas.com
• Mailing Address:Ameritas Life Insurance Corp.P.O. Box 81889Lincoln, NE 68501-1889

4. For Corporate Employment and Verification

Individuals seeking corporate employment with Ameritas, employment verification for current or former Ameritas staff, or corporate media contact should engage through the central corporate communications channels.

• Corporate Headquarters Switchboard: 402-467-1122
• Corporate Address:Ameritas Life Insurance Corp.5900 O StreetLincoln, NE 68510
• Employment Verification: Ameritas utilizes automated verification platforms for employment history. Third-party verifiers should visit The Work Number or contact the Ameritas HR Service Center through the main corporate switchboard.

Reference Guide: Departmental Contact Information

The table below summarizes primary service channels, numbers, hours, and standard processing windows for Ameritas policy management and employment inquiries.

Utilizing Digital Self-Service Solutions

To minimize administrative resolution timelines, Ameritas provides digital portals for plan participants and administrators. Account creation requires basic verification details, including your Member ID or Social Security Number, date of birth, and plan zip code.

Registering for the Ameritas Member Portal

1. Navigate to the official account access portal via Ameritas Account Access.
2. Select Register Now under the Member section.
3. Input your member demographic information and Group ID (located on your enrollment card or provided by your HR representative).
4. Establish secure two-factor authentication credentials.

• Member Access Setup
  • Step 1: Input Identity Data (SSN/ID + DOB)
  • Step 2: Validate Group Number (From HR/ID Card)
  • Step 3: Establish 2FA Credentials
  • Step 4: Access Claims, Coverage & Beneficiary Settings

Self-Service Capabilities for Employees

• Beneficiary Maintenance: Update primary and contingent beneficiaries for group term life policies in real time.
• Coverage Verification Letters: Download formal certificates of coverage for proof of insurance requirements.
• Claim Tracking: View status updates on submitted disability or life insurance claims.
• ID Card Access: Print temporary member ID cards or download digital copies to mobile wallets.

Processing Claims and Essential Documentation

Submitting an insurance claim requires specific documentation based on whether the coverage is basic group term life, supplemental life, or short-term disability.

• Employee/Beneficiary Action
  • Certified Death Certificate
  • Completed Claimant Statement
  • Original Policy Certificate
• Employer Action
  • Group Policy No.
  • Premium History
  • Wage Proof
• Ameritas Processing
  • Document Review & Verification
  • ERISA Compliance Check
  • Payout Authorization

Step 1: Obtain the Correct Claim Forms

Claim kits can be downloaded directly from the Ameritas Document Center or requested through your employer's HR department.

Step 2: Assemble Core Required Documentation

To process a group life insurance payout, the following items are required by the claims department:

• Claimant’s Statement Form: Completed and signed by the designated beneficiary.
• Certified Death Certificate: An official copy containing the cause and manner of death.
• Employer Certification Form: Completed by the employer's benefit manager to verify active coverage, salary verification (if benefits are tied to earnings), and premium payment status at the time of loss.
• Enrollment History: Proof of original coverage election, including any signed beneficiary designation forms.

Step 3: Submission and Review Timelines

Completed claim packages should be submitted via secure upload, email, or registered mail. Standard processing times range between 10 to 15 business days following receipt of all mandatory documentation. If additional medical records or contestable period reviews are triggered (typically within the first two years of coverage expansion), processing may extend according to guidelines enforced by your state's Department of Insurance, such as the Nebraska Department of Insurance.

Escalation Pathways and Troubleshooting Common Contact Issues

If standard phone or online channels fail to resolve your issue promptly, follow these administrative steps to escalate your inquiry:

1. Inability to Access Online Accounts

If you experience login failures or system lockouts on the Ameritas account portal:

• Ensure your group number has been fully activated by your employer's HR onboarding team. New employee enrollments can take up to 10 to 14 business days from your eligibility date to clear electronic data interchange (EDI) feeds.
• Clear browser cookies or contact portal IT support at 800-659-5520.

2. Discrepancies in Group Life Benefit Amounts

If the payout or coverage listed in your portal does not match your expected benefit level:

• Contact your employer’s HR department first. Benefit amounts are often tied to reported base annual wages, which must be updated periodically by your employer’s payroll team via administrative EDI files.
• Request an administrative audit by having your HR specialist contact the Group Administration team at 800-659-2223.

3. Formal Complaints and Escalations

If a claim resolution exceeds standard operational windows or an administrative dispute arises:

• Internal Appeals: Write directly to the Ameritas Claims Review Committee at P.O. Box 82520, Lincoln, NE 68501. Include all relevant correspondence, claim tracking numbers, and supporting documentation.
• Regulatory Recourse: Insurance products are regulated at the state level. If a conflict remains unresolved after exhausting internal appeals, policyholders may submit inquiries to their state insurance regulatory authority. National directory information is available via the National Association of Insurance Commissioners (NAIC).

Frequently Asked Questions

How do I locate my Ameritas group policy number?

Your group policy number is provided on your digital or physical Ameritas ID card. Alternatively, your employer’s HR or employee benefits department can provide this number, as it is assigned directly to the employer’s account.

Can an employee update their beneficiary details directly over the phone?

No. Security protocols and legal requirements mandate that beneficiary modifications be executed in writing or through the authenticated digital Member Portal. Phone agents cannot accept verbal updates to policy beneficiaries.

What should an employer do if a new hire is not appearing in the Ameritas portal?

New hire records appear after your company's payroll or HR department submits their routine enrollment file. If an employee needs immediate services before the file processes, the employer HR team can submit a manual enrollment form via email to groupadmin@ameritas.com.

What is the address for mailing written policy notices or physical checks?

Send general administrative correspondence to:Ameritas Life Insurance Corp.,P.O. Box 82520, Lincoln, NE 68501-2520.Send premium payments to:Ameritas Life Insurance Corp.,P.O. Box 82529, Lincoln, NE 68501-2529.

How do former employees continue life insurance coverage after leaving a job?

Portability and conversion rights allow leaving employees to transition group life insurance into individual coverage without a medical exam, provided application forms are filed within the specific window (typically 31 days post-termination). Contact Group Customer Care at 800-487-5553 to request a Portability/Conversion application kit.

Next Steps for Plan Participants and HR Teams

To ensure your inquiries or claims are handled efficiently:

1. For Covered Employees: Register your digital profile at Ameritas.com to store your Member ID, verify beneficiary designations, and review group coverage terms. Save 800-487-5553 in your contact directory for fast access to participant support.
2. For Plan Administrators: Verify that employee enrollment records match payroll data before submitting group claim packets. Contact the Group Administration line at 800-659-2223 for direct support with billing, file feeds, or benefit updates.
3. For Urgent Claims Assistance: Download the required claimant documentation from the Ameritas website, coordinate with your HR department for employer certification signatures, and submit the complete package directly to group@ameritas.com.